Refund policy

7-day returns, with return shipping covered

You can request a return within 7 days of receiving your order. Our regular ₹799 T-shirts and ₹699 Store T-shirts are eligible, including when a compare-at price is shown. Orayne covers return shipping for eligible, approved returns.

Return eligibility

• Your item must be unused, unworn and unwashed, with its tags attached and in its original packaging.
• Keep the security barcode tag intact and attached. Items with a missing, damaged or tampered security tag cannot be accepted.
• You will need your order number or proof of purchase.
• Customised products are not eligible for returns or exchanges.

How to request a return

1. Email team@orayne.in within 7 days of delivery with your order number and reason for the return.
2. Include clear photos of the item, its attached security barcode tag and its original packaging. If there is a problem with the item, include photos showing it.
3. Our team will respond within 2 business days with next steps. If your return is approved, we will provide the return shipping label and instructions. Please wait for approval before sending anything back.

Exchanges

If you would like a different size or colour, mention it in your return request. Exchanges are subject to availability, and our team will confirm the next steps.

Refunds

After we receive and inspect your return, we will email you with the approval status. Approved refunds are processed to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund. If more than 15 business days have passed since approval, email team@orayne.in.

Damaged or incorrect items

Please inspect your order when it arrives and contact team@orayne.in promptly if it is defective, damaged or incorrect. Include your order number and clear photos so we can review the issue and arrange the appropriate resolution.