Returns & Exchanges Policy
We want you to love what you ordered. If something isn't right, we're here to help.
Eligibility
- Items must be returned within 7 days of delivery.
- Products must be unused, unwashed, and in their original packaging.
- Sale items and customised products are not eligible for returns or exchanges.
⚠️ Security Tag Condition
All our products come with a security barcode tag. This tag must remain intact and attached to the product for your return to be accepted.
- Do not remove the security tag under any circumstances.
- Returns with a missing, damaged, or tampered security tag will not be accepted and will be sent back to you.
- This policy exists to ensure every customer receives a genuine, unused product.
📸 Photo Proof Required
To initiate a return or exchange, you must submit clear photos of the following:
- The product in its current condition
- The security barcode tag still attached to the product
- The original packaging
- Any visible damage or defect (if applicable)
Returns requested without photo proof will not be processed.
How to Initiate a Return or Exchange
- Email us at team@orayne.in with your order number, reason for return, and the required photos listed above.
- Our team will respond within 2 business days with instructions.
- Ship the item back using a trackable courier service. Return shipping costs are the customer's responsibility unless the item is defective or incorrect.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds will be processed to your original payment method within 7–10 business days.
Exchanges
If you'd like a different size or colour, let us know in your return request. Exchanges are subject to availability.
Damaged or Incorrect Items
If you received a damaged or wrong item, please contact us within 48 hours of delivery with photos and we'll make it right at no extra cost.
For any questions, reach out to us at team@orayne.in.